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December 10, 2004

Using email more effectively: Plain Text versus HTML

HTML is for creating web pages, not for sending email. When you use email as a business communications tool you can do it more effectively simply by choosing the plain text format in your email program.

Plain text is the standard for email messaging, all email programs can open and display plain text messages in a standard way. Plain text is also known as 'ASCII' text which stands for 'American Standard Code for Information Interchange'.

HTML stands for 'HyperText Markup Language' and it is the code used to build web pages. However, most email programs today allow users to send their emails in HTML format. In many cases users aren't even aware they are sending HTML emails because their email program defaults to the HTML setting. Look at your email program preferences right now and make a New Year's resolution to stop sending HTML emails and start using plain text for all email communications.

Here are a few reasons why plain text is far superior to HTML email:

1. Speed and Size
HTML emails are much larger than plain text emails, meaning they take longer to download and open, and they take up more space. If your goal is to make people wait longer to open and read your email message, then by all means use HTML email. If you want to appear professional and knowledgeable about email, stick to plain text.

2. Display Problems and Readability
Due to the differences in people's computer programs and systems the HTML email message that looks great on your screen may be very difficult to read on someone else's screen. The text might appear too small, the font could be different than what you intended, there are many things that can go wrong. Plain text messages have none of these display problems.

3. Security and Virus Risks
Using HTML email increases the risk of computer viruses and can seriously invade your privacy. Virus code can be embedded into an HTML email, and scripts or 'bugs' can be written into an HTML email to send information about you back to a central web server. Plain text email makes this much more difficult, and in many cases impossible.

Summary
The lesson you should take away from this article is simple: HTML is for web pages and plain text is for email. Please repeat this out loud three times.

HTML is for web pages. Plain text is for email.
HTML is for web pages. Plain text is for email.
HTML is for web pages. Plain text is for email.

Have a Merry Christmas and a Happy New Year sending plain text email messages.

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